Preamble — Purpose and acceptance
These general terms of use (Terms) govern access to Viatous and use of its services. The platform is published by Viatous SAS, 47 rue Vivienne, 75002 Paris, France.
Viatous organises skill competitions involving products offered with partner brands. Each entry gives access to a challenge. Among eligible entries, the fastest correct answer takes the product. No random draw. Ranking is based on the total course time, subject to the checks provided by the rules.
These Terms must be read together with the conditions of the relevant competition, the Participant Rules, the Credits Policy, the Privacy Policy and the Cookies Policy. Product characteristics, entry price and specific conditions are presented before entry.
By creating an account or entering, you accept the conditions presented for the relevant operation. Any mandatory rights available to you remain applicable.
Definitions
Viatous: the organiser and contact responsible for monitoring competitions. Partner brand: the partner that guarantees product availability and handles shipment or handover.
Competition: an operation involving an identified product and governed by rules. Entry: a free or paid entry giving access to a challenge and a distinct result. Challenge: a sequence of bubbles to touch, a path to trace and a general-knowledge question.
Winner: the person whose entry is selected according to the ranking and eligibility checks. Total time: the time retained for completing the course and answering the question. Redistributed entry: a non-winning paid entry that may receive the applicable credits and gem after product handover.
Wallet: the credit balance associated with an account. One euro of credit corresponds to one euro usable on Viatous. Withdrawable credits may be transferred to a bank account after the required checks; bonus credits can be used to enter but cannot be withdrawn.
Partner gem: a non-monetary unit that cannot be withdrawn or converted into euros, can be accumulated on the account and used to unlock an exclusive benefit. Public promo code: an offer available without spending a gem. Exclusive benefit: a partner offer requiring the displayed number of gems and subject to its stock, validity and conditions.
Handover code: the personal code to present when collecting the product. It must not be disclosed before effective handover.
Access and user account
Viatous is restricted to people aged 18 or over with the necessary legal capacity. You must meet the residence and delivery conditions specified for the competition.
Creating an account is free. You can register with an email address and password, after verifying your address, or with Google. You provide the requested information, including your first and last names and how you discovered Viatous. A referral code can be supplied when registering.
An account lets you enter competitions and access the services available in your personal area. It does not let you publish a product or organise your own competition. Free entry remains available from an account, without purchase, as described below.
You must provide accurate information, keep it up to date, protect your credentials and report unauthorised use. You can manage your language and communication preferences through the available settings. Messages needed to follow an operation are distinct from promotional communications.
Identity and age may be checked before an item is handed over or for other operations requiring verification. False statements, identity theft or discovery that a user is underage may lead to verification being refused, account blocking and a review of the relevant gains. Contact support if an error occurs.
Competition organisation and partner brands
Competitions are created, checked and administered by Viatous. Participants do not publish products. The partner brand guarantees the product presented and handles its handover using the method determined by Viatous. When Viatous directly funds a product under the Viatous Market identity, its availability must be secured before the competition is published.
The competition page presents the product, its characteristics, brand, images, stated value, entry price and planned number of paid entries. Check the specific conditions, including the handover area and any formalities required for a vehicle.
Real estate and operations requiring notarised transfer are not part of the current offer. Links to the official website of a brand or product provide additional information.
Public promo codes and exclusive brand benefits are separate from the competition and its main product. Availability, gem cost, territory, duration and other conditions are displayed for each offer.
Paid entries and payment
A signed-in user may register one paid entry per competition, subject to remaining availability. It is distinct from the same account’s single free entry and gives access to its own challenge. The exact price appears on the competition page; some competitions are available from €0.50 per entry.
Payment may be made by bank card, wallet credits or a combination of both where offered. The total amount and any fees are displayed before confirmation.
Paying does not guarantee a win or change the ranking. The paid entry provides a challenge separate from the free entry. If it is not the winning entry, it may receive redistribution credits and one partner gem after final confirmation of product handover.
After payment, you must complete the challenge to obtain an eligible result. Entries to complete and their results are available in your personal area. A registered entry cannot be freely cancelled from this area; competition cancellation rules and applicable mandatory rights remain reserved.
Free entry
Every competition provides one free entry without purchase from a Viatous account.
Only one free entry is allowed per account and per competition. Using multiple accounts or identities to bypass this limit is prohibited.
The free entry follows the same challenge and ranking criteria as a paid entry. It can win the product, but it produces no refund, redistribution credit or partner gem because no amount was paid.
It remains distinct from the same account’s paid entry. If it wins the competition, the winner follows the same identity, contact and handover process from their account as any other winner. The same account’s non-winning paid entry retains its own entitlement to final redistribution where applicable.
Challenge, time limits and recovery
The challenge has three stages: tap the displayed bubbles, trace the required path, then answer a general knowledge question. Read the instructions before starting and use a stable connection. Timing begins after the start and countdown announced on screen.
You have up to two minutes for the bubbles and path combined. The question appears after completing both stages. Its time limit is displayed and does not exceed 20 seconds. Course time and answer time are added together to determine your result.
Each entry allows at most two starts, not two answers. Closing before starting consumes nothing. If you leave during the bubbles, path or question and your abandonment is recorded before expiry, one recovery remains after the first start. A second abandonment ends the entry.
Expiry ends the entry even on the first attempt. If the two minutes run out before the course is complete, or the question expires without an answer, recovery is unavailable. A recorded answer, whether correct or incorrect, also ends the entry.
If your connection drops or you close unexpectedly, time continues until an abandonment is recorded. Recovery is therefore not guaranteed: reopen the challenge to check your entry’s status. An entry ending without an eligible result is not included among ranked correct answers.
The question matches the competition’s category and difficulty level. A question already assigned to your identity in that competition is not offered again. Your answer is assessed in the language of the displayed question; French may be offered when a complete translation is unavailable.
A competition already started in an earlier format keeps that format for its participants. The applicable stages and time limits are those presented before starting.
Closing, ranking and winner selection
New entries stop when the paid-entry quota is reached or when Viatous closes the competition under the applicable conditions. Free entries are not counted in this quota.
After closing, a period of at least 30 minutes precedes the final freezing of results. It allows existing entries that remain eligible to be completed. Challenges already started and still within their time limits may finish. Once results are frozen, no challenge can be started or resumed.
The fastest correct answer takes the product. No random draw. Only entries that completed the challenge and answered correctly within the time limits are ranked by total time. In the event of a tie, the entry registered first has priority; if the tie remains, entry-number order decides the ranking.
The result remains subject to identity and eligibility checks. If the winner cannot receive the product, the competition may be cancelled under the applicable conditions.
If no entry provided an eligible correct answer, the competition is cancelled and paid entries are refunded as described below.
You can view the status and result of your entry in My entries. Results are retained to allow checks and the review of claims.
Temporary ineligibility after a win
A person who wins a product cannot register a new free or paid entry for 30 days from winner selection.
This limit applies to the winning account whether the product was won through its free or paid entry. It no longer applies if the win is later cancelled. When the restriction applies, your account displays the date on which you may enter again.
Product and credit redistribution
The product is provided by the partner brand or acquired by Viatous under the agreement with that brand. The winner does not pay the remaining value of the product to receive it. Specific conditions describe any formalities or charges associated with the product.
For each competition, a pool equal to 30% of the total amount of eligible paid entries, excluding payment fees, is reserved for redistribution. A winning paid entry contributes to the pool calculation but does not receive it.
Redistribution benefits every non-winning paid entry, regardless of its challenge answer. The pool is divided proportionally to the amount of those entries. Amounts are calculated in whole cents, with any remaining cents assigned under a stable rule so that the total paid exactly matches the pool whenever at least one beneficiary exists.
No credit or gem is assigned at winner selection. After final confirmation of product handover, each non-winning paid entry receives its credit share and one partner gem. If the same account’s free entry is the winner, its non-winning paid entry keeps this benefit. The winning entry and free entries receive neither redistribution credit nor a gem.
If no non-winning paid entry exists, no payment or gem is created artificially.
Wallet and credits
Each user has a single wallet in credits, expressed in euros. The wallet balance may be funded by voluntary card deposits, final redistribution after a competition, cancellation refunds, administrative adjustments, welcome or loyalty bonuses, or referral rewards.
Credits can be used to register new entries on the platform.
Withdrawable credits and bonus credits. Credits from promotional programmes — welcome bonuses, loyalty bonuses and, unless specifically authorised for the referrer, referral rewards — are bonus credits. They can be used in full to register new entries but cannot be withdrawn to an external bank account. Credits from a card deposit, competition redistribution, refund or administrative credit are withdrawable subject to the applicable checks. A referrer’s referral rewards may also be withdrawable when Viatous has expressly enabled this option. This exception does not apply to the referred user’s reward.
The withdrawable balance at any time is the total wallet balance minus unused bonus credits. Any withdrawal request exceeding the withdrawable balance is refused.
When an entry is paid from the wallet, bonus credits are used before withdrawable credits. This preserves the user’s withdrawable portion while unused bonus credits remain.
A withdrawal to an external bank account requires prior identity verification and remains subject to the payment provider’s applicable conditions.
The complete transaction history — deposits, entries, redistribution, refunds, withdrawals, bonuses, referrals and adjustments — is available at any time in the user’s wallet.
Partner gems and benefits
Partner gems are held separately from wallet credits. They have no monetary value, cannot be withdrawn, transferred or converted into euros and cannot be used to pay for an entry.
You may accumulate gems and then use the displayed number to unlock an exclusive benefit from the available catalogue. An offer may require one or more gems. Assignment is completed only if the offer is still published, a valid code remains available and your gem balance is sufficient. The consumed gems and assigned code are then linked to your account.
Public promo codes are displayed at 0 gems and do not consume your balance. Conditions, territory, expiry date, any required purchase, delivery, returns and after-sales service depend on each offer and the relevant brand.
The catalogue changes according to partner agreements and stock. A gem provides access to the available catalogue; it does not guarantee that a particular brand or offer will remain permanently available.
Referral program
Viatous offers each user a referral program allowing them to invite new users to join the platform and to share a credit reward.
Personal code. A referral code is assigned to you at registration. Find it in your wallet and share your code or invitation link. The link automatically fills in your code when the referred user registers.
Reward. When a new user registers using a referral code and makes their first paid participation in a campaign, Viatous simultaneously credits the referee and the referrer with fifty cents (€0.50) each, in the form of bonus credits. No reward is paid upon mere registration: the referee's first participation is required.
Cap. Each user may activate a limited number of referees. The default cap is set at one hundred (100) activated referees per referrer, i.e. up to fifty euros of cumulative referral credits. Viatous may adjust this cap for partners or ambassadors, or suspend access to the programme in the circumstances described below.
Nature of the credits. By default, referral rewards qualify as bonus credits. Viatous may expressly authorise a referrer to withdraw their rewards; the referred user’s reward remains non-withdrawable. Without that permission, the following rules apply. They are usable to subscribe to new participations on the platform but cannot be withdrawn to an external bank account. When the user pays a participation from their wallet, bonus credits are consumed in priority over withdrawable credits.
Anti-fraud. To preserve the fairness of the program, the registration of a referee is associated with a technical fingerprint of the device used (browser or mobile application), for the sole purpose of detecting multiple registrations by the same person. This fingerprint is processed in accordance with the Privacy policy. The reward is paid automatically only when this fingerprint can be collected and no fraud signal is detected; otherwise the user may submit a request to support so that a manual review is carried out.
Particular cases. The following are excluded from the benefit of the referral program: self-referral (a single user cannot be both referrer and referee), registrations showing manifest signs of fraud (multi-accounts, shared fingerprints or identities), and registrations subsequent to the suspension of the referrer's account. Viatous reserves the right to suspend, revoke or refuse a reward in case of breach.
Identity verification and delivery details
Before handing over the product, Viatous checks the winner’s identity and age. Winners use Didit from their personal area. A valid telephone number is required. An already approved identity may be reused, subject to additional checks if necessary.
A winner has 14 days after selection to complete the required verification. Reminders are provided. Once identity is approved, the winner has 14 days to provide delivery details. Failure to complete these steps within the applicable deadlines may result in cancellation unless Viatous has suspended cancellation. Contact support as soon as a difficulty arises.
Details must match the actual beneficiary. Delivery details can be edited until the handover method is chosen. After that, report any correction to Viatous before shipment or the appointment.
Shipment or product collection
Viatous determines the handover method. The partner brand then ships the product or arranges collection. Necessary contact details are shared as part of the handover process, with the agreement requested from the winner.
Shipment: the brand provides the carrier and tracking number. The winner consults these details and confirms actual receipt from their personal area.
Collection: the brand schedules the appointment’s place and date. If you are unavailable, use the contact details provided to request rescheduling. The collection code becomes available once the appointment is recorded. Share it only when receiving the product. Its validation by the brand confirms the handover.
Reminders are sent to the brand when shipment or an appointment still needs to be arranged. They run from the time access to the handover file is sent. These reminders do not, by themselves, automatically cancel the competition.
After shipment, confirmation reminders are scheduled at day 3 and day 7 for the winner. After an appointment passes without a confirmed handover, reminders are scheduled at day 3 and day 6. Silence alone does not automatically confirm receipt: Viatous examines the available evidence.
Contact support if a problem occurs. Viatous may confirm receipt after examining evidence. Final confirmation then allows competition closure and payment of any applicable final redistribution.
Complaints and disputes
Contact support if a result, an operation or a product handover appears incorrect. Identify the competition and your entry number and provide useful evidence without publicly sharing identity documents or collection codes.
Viatous examines the request, may contact the brand or winner and may request supporting documents. An ongoing dispute may suspend closure and final redistribution pending a decision. Depending on the circumstances, that decision may confirm receipt or result in cancellation.
Final confirmation of receipt ends the platform’s handover follow-up. It does not remove any applicable legal rights or remedies. Support handling a request is distinct from consumer mediation.
Compliance and abuse prevention
Bypassing entry limits, using false identities, circumventing checks, having a bot or automated assistant complete the challenge, or manipulating answers and results is prohibited.
Security checks may be requested before access to the course. You must complete the challenge yourself and follow its instructions. A connection problem alone is not proof of fraud.
In the event of abuse or fraud, Viatous may restrict access, suspend or block an account, review the relevant entries and gains and take measures justified by the situation. Contact support to report an error or provide evidence for a review.
Competition cancellation and refunds
Viatous may cancel a competition in the circumstances provided by its rules, including when no eligible correct answer has been recorded, when the winner, whether free or paid, does not complete required steps within the applicable deadlines, or after reviewing a difficulty preventing handover.
When a competition is cancelled, each affected paid entry receives in its wallet the nominal amount not already returned to it. Payment fees actually charged and recorded for that entry are also refunded. Amounts already returned for the same entry are taken into account to prevent a duplicate refund.
A competition cancelled before financial closure produces no final redistribution or partner gem. Free entries are closed without a refund because no payment was made.
Refunds appear in wallet history. A definitively confirmed handover closes the normal process and cannot be cancelled by automatic deadline processing. These arrangements do not limit any mandatory rights available to participants.
Intellectual property and brands
The Viatous brand, interfaces, texts, images and other platform elements are protected by intellectual property rights. They belong to Viatous or their respective owners.
Partner brands’ names, logos, descriptions and images remain the property of their owners. Their use to present a product or competition falls within the permissions granted to Viatous. Linking to an external website does not extend that agreement to every product or service offered there.
Unauthorised reproduction, exploitation or extraction of content is prohibited, subject to uses permitted by law.
Personal data and cookies
The Privacy Policy explains the purposes, recipients, retention periods and rights associated with your data. Information needed for accounts, payments, checks, abuse prevention and entry monitoring is processed within that framework.
To hand over the product, Viatous shares with the brand the beneficiary and shipment or appointment details required for handover, under the agreement collected during the process. This information is not published with the competition.
When you unlock a partner benefit, Viatous processes the information needed to assign the code, evidence gem consumption and monitor your request. Any information sent to the brand depends on the offer and what is necessary to use it.
Public display of a win relies on the consent provided for that purpose. It must not expose private contact details or identity documents. Authorisation and withdrawal arrangements are described in the Privacy Policy.
The Cookies Policy describes the tools used on the web. Google Ads, Meta and TikTok advertising trackers require your consent. Tools essential to security and service operation are distinguished from advertising trackers.
Modification of the terms
Viatous may modify these Terms at any time, in particular to comply with a legislative or regulatory evolution, reflect an evolution of the service, correct an imprecision or strengthen user protection.
The version applicable to a given act is the one in force on the date of that act. Material modifications are subject to prior notice by email or in-app notification at least fifteen days before their entry into force, save legal urgency.
A user who refuses the new terms may at any time close their account, subject to the proper completion of commitments entered into before the modification takes effect.
Applicable law and jurisdiction
These Terms and all relations between Viatous and its users are governed by French law, without prejudice to more protective mandatory provisions that the legislation of a consumer user's country of residence may provide.
Failing amicable resolution, any dispute relating to the validity, interpretation or performance of these Terms falls within the jurisdiction of the competent French courts under common-law rules.
In accordance with articles L. 611-1 et seq. of the French Consumer Code, a consumer user may freely resort to a consumer mediator in the event of a dispute.
Contact
For any question relating to these Terms or to the use of the platform, Viatous may be contacted by email at [email protected] or by post at the following address: Viatous — 47 rue Vivienne, 75002 Paris, France.